AI vs. Human: Who Wins at Customer Support in 2025?
In 2025, customer expectations have never been higher. They demand instant answers, personalised guidance, and seamless experiences across every channel. As artificial intelligence (AI) tools mature, organisations grapple with a fundamental question: Should you lean on AI bots, human agents, or a hybrid model for your customer support? This in-depth analysis contrasts the strengths and limitations of … Read more