ai automation in itsm

The Shift from Monolithic Applications to Microservices in IT

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Introduction IT Service Management (ITSM) has long been the backbone of efficient IT operations, ensuring reliable service delivery, incident management, and user support. Traditionally, ITSM focused on reactive problem solving through help desks and ticketing systems. However, as we approach the midpoint of the decade, ITSM is undergoing a profound transformation. Cloud adoption, AI, automation, … Read more

How IT Service Management (ITSM) is Evolving in the Cloud Era

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Introduction In the digital age of 2025, where data is the lifeblood of business operations, IT compliance standards have evolved from mere regulatory checkboxes to strategic imperatives that shape organizational success. Frameworks such as the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA) set rigorous benchmarks for data privacy, … Read more