Introduction: From software that serves to software that thinksThe software industry is entering a structural shift: SaaS is becoming AI-powered at its core. For two decades, cloud software digitized workflows and centralized data. Today, AI-powered SaaS does more—it reasons over that data, predicts outcomes, personalizes experiences, and increasingly acts on behalf of users. This is … Read more
Introduction: The shift from “AI features” to AI-native SaaSSaaS is entering its most transformative era since the move to cloud. What began as isolated “AI features” has matured into AI-native platforms that reason over data, personalize every interaction, compress workflows into a click, and, increasingly, take action on behalf of users. In 2025 and beyond, … Read more
Introduction: From software that supports to software that thinksSoftware-as-a-Service is undergoing a structural shift. Traditional SaaS digitized workflows; smarter SaaS, powered by AI, reasons over data, personalizes experiences, predicts outcomes, and increasingly acts on behalf of users. The difference is not cosmetic. AI-native SaaS collapses multi-step processes into a single interaction, turns unstructured data into … Read more
Introduction: A seismic shift for softwareArtificial intelligence is no longer a feature add-on in SaaS—it’s the new foundation. SaaS companies are rapidly transforming products, pricing, operations, and go‑to‑market to become AI‑native. This shift isn’t just about adding a chatbot or sprinkling in a few recommendations. It’s about rethinking every layer of the stack and every … Read more
SaaS has become central to protecting healthcare data because it delivers security controls, auditability, and interoperability as managed capabilities—helping providers and vendors meet HIPAA/HITECH requirements while operating at cloud speed. In 2025, stronger HIPAA guidance and rising ransomware risks are pushing organizations to adopt identity-first security, robust encryption, continuous posture monitoring, and vendor governance across … Read more
SaaS platforms are turning global compliance from a manual, reactive burden into an automated, auditable operating system. In 2025, the complexity spans privacy laws, sector frameworks, AI regulation, tax and e‑invoicing mandates, and cross‑border data rules. Modern SaaS simplifies this in four ways: built‑in controls and attestations, policy‑as‑code automation, jurisdiction‑aware data handling, and continuous posture … Read more
Choosing, building, or scaling SaaS correctly is deceptively hard. Small missteps compound quickly: churn creeps up, costs balloon, and procurement stalls deals. Below are the ten most common SaaS mistakes I see companies make—each paired with practical fixes you can apply this week to reduce risk and get faster, more predictable outcomes. 1. Selling features … Read more
OpenAI’s ChatGPT has re-set the ceiling for software intelligence, but it has not closed the door on innovation. India’s SaaS industry—already home to 1,600+ product startups and more than 30 unicorns—now faces a generational choice: chase a full-scale “ChatGPT clone,” or outflank the giant with speed, specialisation, and local insight. The playbook below explains how Indian SaaS … Read more