SaaS and AI in Government: Smarter Citizen Services
AI‑powered SaaS is upgrading citizen services with secure assistants and copilots that answer questions 24/7, summarize case files, pre‑fill forms, and route requests—deployed in government clouds with controls for privacy, compliance, and auditability. New federal policies and city initiatives are accelerating adoption while requiring inventories, safeguards, and human oversight for high‑impact uses. What it is … Read more