SaaS is evolving from configurable software to autonomous systems that sense, decide, and act—continuously and safely. These platforms will optimize growth, reliability, cost, and carbon under explicit policies, with human oversight for high‑impact decisions. The prize is compounding efficiency and resilience at a scale manual ops can’t match. What “fully autonomous” means in SaaS Core … Read more
SaaS is moving from configurable software to adaptive, self‑optimizing systems. These platforms sense conditions in real time, choose improvements automatically, and prove impact with guardrails. The result: higher reliability and conversion, lower cost and carbon, and faster iteration—without adding operational burden. What “self‑optimizing” means Core building blocks High‑impact self‑optimizations by domain Architecture patterns that work … Read more
Introduction Net Promoter Score (NPS) is one of the most widely used metrics for gauging customer loyalty, but it’s also one of the most misunderstood. Used poorly, it becomes a vanity number on a dashboard. Used well, it’s a powerful operating mechanism to prioritize product improvements, reduce churn, and drive expansion. For SaaS companies—where recurring … Read more