How SaaS Is Transforming Customer Onboarding Experiences
SaaS has turned onboarding from a one-off handover into a data-driven, continuous journey focused on speeding time-to-first-value (TTFV), personalizing setup, and aligning teams around measurable outcomes. In 2025, purpose-built onboarding software, AI-driven assistants, and in-app guidance are replacing scattered emails and spreadsheets—cutting ramp time and improving retention and expansion rates. What’s changing in onboarding The … Read more