AI in SaaS for Smart Knowledge Recommendation Engines
AI-powered SaaS turns knowledge recommendation into a proactive, context-aware system that surfaces the right answers, articles, and snippets across support, workplace search, and product help, often with grounded, generative responses tied to permissions and provenance. The result is faster resolutions, higher self-service success, and reduced effort by combining relevance models, semantic search, and retrieval-augmented generation … Read more