COPILOTS TO AUTONOMY

The Rise of AI-Powered Chatbots in Business

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AI chatbots have moved from simple FAQ bots to enterprise assistants that resolve issues end‑to‑end, qualify leads, automate workflows, and drive growth across CX, sales, HR, IT, and ops—delivering faster service and measurable ROI when paired with clear governance and integrations. Adoption is now mainstream, with most companies deploying generative assistants and many planning to … Read more

How AI Is Reshaping Customer Service

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AI is turning service from reactive, agent-only support into a 24/7, blended model where conversational agents resolve routine issues end-to-end, copilots supercharge humans on complex cases, and predictive analytics prevents problems before they reach the queue—raising First Contact Resolution (FCR), lowering Average Handle Time (AHT), and improving CSAT when governed well. Leaders pair automation with … Read more