AI only pays when governed decisions become successful actions at a lower marginal cost than the value they create. Build the P&L around cost per successful action (CPSA), not tokens or clicks. Lower CPSA by routing “small‑first,” caching aggressively, validating JSON/actions before execution, and keeping reversal rates low with simulation, approvals, and rollback. Price on … Read more
AI chatbots can move Customer Success from reactive tickets to proactive, outcome‑driven assistance. The most effective bots are retrieval‑grounded, act inside the product with policy‑safe tool‑calls, personalize by role and lifecycle stage, and escalate cleanly to humans with full context. Operated with decision SLOs and cost discipline, they reduce time‑to‑value, drive adoption, and prevent churn—measured … Read more
AI transforms A/B testing from slow, siloed experiments into a governed decision system that plans, runs, and learns continuously. Modern stacks use Bayesian/sequential designs, variance reduction, heterogeneous‑treatment insights, and uplift‑based targeting to reach valid decisions faster, then operationalize winners as “next‑best actions” with guardrails. Treat experiments like production: define SLOs for decision time and error … Read more
SaaS is evolving from static, form‑based apps into AI‑native systems of action. Products now retrieve facts from trusted sources, reason over user and system context, and execute safe changes—while exposing governance for privacy, autonomy, and cost. This shift improves time‑to‑value, adoption, retention, and margins. The vendors that win are building evidence‑first copilots, agentic workflows with … Read more
Generative AI is reshaping SaaS from static apps into evidence‑grounded systems of action. Products now retrieve facts from trusted sources, reason over user and system context, and execute safe changes across CRMs, ERPs, and internal tools—while exposing governance (residency, retention, autonomy) and managing performance and spend like SLOs. The result is faster time‑to‑value, adaptive UX, … Read more
Cloud SaaS is evolving into an AI‑native operating layer where apps don’t just inform—they act. The future pairs retrieval‑grounded intelligence with agentic workflows that read from and write to core systems under strict guardrails. Architecturally, this means multi‑model routing, a unified data fabric, event‑driven orchestration, and visible governance (residency, audit, autonomy controls). Commercially, pricing shifts … Read more
AI chatbots upgrade SaaS support from slow, ticket‑heavy queues to fast, evidence‑grounded self‑service plus agent assist. The best systems retrieve answers from your docs and policies (not model guesses), execute safe actions (reset, status checks, changes) with approvals, and hand off gracefully to humans—measuring success as deflection, AHT/FCR, CSAT, and cost per successful resolution. What … Read more
AI turns SaaS from static tools into evidence‑grounded systems of action that sense, decide, and execute real work. The leaders embed retrieval‑grounded assistants and agentic workflows that write back to core systems safely (schemas, approvals, rollbacks), route most traffic to compact models for speed and margin, and measure success as cost per successful action under … Read more
In 2025, AI has moved from add‑on to operating core for SaaS. Leaders aren’t shipping “chatbots”—they’re delivering governed systems of action that retrieve facts, reason with context, and execute tasks with approvals and auditability. The winning stack blends retrieval‑grounded generation (RAG), vector search, compact task‑specific models, and agentic orchestration—then enforces tight performance and unit‑economics guardrails. … Read more
Future‑proof SaaS by evolving from static software to a governed, evidence‑first system of action. Ground AI outputs in your policies and data, wire safe automations into core systems with approvals and audit logs, and run a tight discipline on latency and unit economics. The durable edge will come from outcome‑labeled data moats, multi‑model routing that … Read more