customer health scores

How SaaS Businesses Can Reduce Customer Churn with Proactive Support

by

Introduction Customer churn is a silent growth killer for SaaS businesses—every lost user means wasted acquisition spend, lost recurring revenue, and diminished market confidence. In 2025, proactive customer support has emerged as the most powerful lever to retain clients, boost lifetime value, and build lasting advocacy. Instead of waiting for problems, leading SaaS brands preempt … Read more

How SaaS Companies Can Use Customer Health Scores to Reduce Churn

by

Introduction Churn is one of the most critical challenges for SaaS companies. Losing a customer not only affects recurring revenue but also increases acquisition costs, since replacing a lost customer is often more expensive than retaining one. One of the most effective strategies to reduce churn is leveraging customer health scores. By quantifying the engagement, … Read more