Customer service

Why Artificial Intelligence Needs Emotional Intelligence

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AI needs emotional intelligence to be useful, safe, and trusted wherever humans are stressed, ill, confused, or vulnerable—systems that can detect and respond to emotion reduce friction, improve adherence, and de‑escalate crises, but they must simulate empathy transparently and avoid replacing real relationships.​ What emotional AI is (and isn’t) Where EI makes AI measurably better … Read more

AI SaaS for Small Business Owners in 2025

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AI makes a small team operate like a larger one by turning everyday tasks into quick, evidence‑grounded actions. In 2025, practical wins come from automating repetitive back‑office work, generating on‑brand content, answering customers with cited guidance, reconciling money flows, and tightening security—while keeping costs predictable. Treat automations like systems of action: start with two high‑frequency … Read more