Over the next decade, SaaS will evolve from storing data and showing dashboards to taking safe, auditable actions that drive outcomes. Winning products will ground every suggestion in trusted evidence, orchestrate small agents to execute bounded tasks with approvals and rollbacks, and publish decision SLOs for latency and reliability. Vertical domain rules, private/edge inference, and … Read more
AI is transforming SaaS from systems of record into systems of action. Over the next decade, winning products will be agentic: grounded in trusted data, capable of taking safe, auditable actions, and measured by outcomes, not usage. This shift will compress workflows across every industry, push intelligence to the edge and private clouds, and reconfigure … Read more
SaaS combined with AI is collapsing service layers, compressing decision cycles, and shifting monetization from licenses and billable hours to usage- and outcome-based economics. Products are evolving into evidence‑first systems of action that sense context, decide with guardrails, and execute safely across enterprise stacks. This unlocks new entrants, threatens intermediaries, and forces incumbents to rebundle … Read more
Introduction: Speed, leverage, and trust as the new scaling stackStartups have always won by moving faster than incumbents. In 2025 and beyond, the speed advantage increasingly comes from AI embedded inside SaaS products and operations. AI collapses multi-step work into single intents, grounds every decision in live customer data, and turns unstructured inputs—calls, docs, chats—into … Read more
Introduction: From subscriptions to outcomesArtificial intelligence is reshaping the core economics and go-to-market motions of SaaS. What began as simple seat-based subscriptions is evolving into outcome-priced, usage-aware, AI-orchestrated platforms that learn from every interaction. This shift changes how products are built, packaged, priced, sold, and supported—and it rewards companies that align value delivery with measurable … Read more
Introduction: Why a new SaaS generation is emerging nowA profound platform shift is underway. The last great SaaS wave digitized workflows; the next wave—AI-first SaaS—turns those workflows into intelligent, outcome-driven systems that learn, reason, and increasingly act. Several forces converge to make this moment inevitable: businesses finally possess a critical mass of structured and unstructured … Read more
Introduction Software’s center of gravity is shifting from horizontal, one-size-fits-all tools to vertical platforms that are purpose-built for the needs, regulations, and workflows of specific industries. This is vertical SaaS: cloud software laser-focused on a niche like healthcare, construction, legal, logistics, restaurants, or real estate—embedding not just features, but the operational DNA of that sector. … Read more