How AI SaaS Improves Customer Self-Service Tools
AI‑powered SaaS upgrades self‑service from static FAQs to intent‑driven, task‑completing experiences. The operating loop is retrieve → reason → simulate → apply → observe: ground every interaction in the customer’s context and policies, use retrieval‑augmented models to answer and plan next steps, simulate impact and risk (accuracy, compliance, cost), then execute only typed, policy‑checked actions … Read more