The Role of Chatbots in Automating SaaS Customer Support
Introduction Customer support is a critical component of any SaaS business. High-quality support not only retains customers but also enhances their overall experience, driving satisfaction and loyalty. However, as SaaS platforms scale, maintaining effective support becomes increasingly challenging. Enter chatbots—AI-driven tools designed to automate repetitive tasks, provide instant responses, and guide customers through solutions. Integrating … Read more