The Evolution of IT Support: From Help Desks to AI Chatbots
Introduction IT support has undergone a tremendous transformation over the past decade. Once dominated by human-staffed help desks responding to issues with scripted workflows and tiered escalation paths, the landscape has rapidly evolved. Today, in 2025, AI chatbots and intelligent automation power the frontlines of support, delivering rapid, personalized, and continuous service. This evolution is … Read more