SaaS Customer Support – How to Automate Without Losing the Human Touch
In today’s hyper-competitive SaaS landscape, customer support is not just a department – it’s a growth driver. While automation tools like chatbots, AI ticketing systems, and self-service portals have transformed the speed and efficiency of SaaS support, there’s one thing automation can’t fully replace – the human touch. The challenge for modern SaaS companies is … Read more