How IT Service Automation Is Reducing Operational Costs
IntroductionIT service automation reduces operational costs by replacing manual, repetitive work with self‑service, AI assistants, and runbook automation—shrinking ticket volumes, handle times, and after‑hours staffing while improving reliability and user satisfaction in 2025. When paired with AIOps and self‑healing workflows, automation prevents incidents before they reach the service desk, cutting rework and downtime that drive … Read more