Metrics and ROI

Why IT Security Operations Centers (SOCs) Are Critical Today

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IntroductionSOCs are critical because they are the always‑on command centers that detect, investigate, and respond to fast‑moving cyber threats across cloud, SaaS, endpoints, and networks—reducing dwell time, business impact, and regulatory risk in 2025. As attack surfaces expand and skills remain scarce, modern SOCs blend skilled analysts, threat intelligence, and AI‑driven tooling to stay ahead … Read more

The Impact of Artificial Intelligence on IT Helpdesk Support

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IntroductionArtificial intelligence is redefining IT helpdesk support by automating routine requests, accelerating triage, and improving first-contact resolution through conversational agents and agent-assist copilots integrated into ITSM platforms in 2025. Organizations report sizable gains in deflection rates, MTTR, and CSAT when AI handles password resets, access requests, device diagnostics, and knowledge retrieval before escalating nuanced cases … Read more