The Role of AI in SaaS-Powered Virtual Assistants
AI is turning SaaS virtual assistants into autonomous, policy‑aware helpers that can understand intent, fetch the right knowledge, and take actions across systems to drive faster customer resolution and employee support at scale. Leading platforms combine conversational understanding, retrieval‑augmented answers, and secure workflow orchestration so agents can reason, ask clarifying questions, and execute tasks within business guardrails. … Read more