Net dollar retention

SaaS Customer Retention Strategies That Actually Work

by

Customer retention in SaaS hinges on shortening time-to-value, proactively managing health, and aligning ongoing product value with evolving customer goals, all supported by disciplined operational playbooks and clear renewal motions that reduce both voluntary and involuntary churn at scale. Benchmarks in 2025 show median net revenue retention in the 106–110% range for healthy B2B SaaS, … Read more

How Startups Can Scale Faster with SaaS Solutions

by

SaaS helps startups scale faster by converting heavy CapEx and long deployment cycles into on-demand, integrated services that deliver rapid time-to-value, reduce operational overhead, and unlock compounding growth through modern go-to-market motions like PLG and marketplaces. Combined with cloud credits, usage-based pricing, and automation/AI, SaaS lets small teams punch above their weight while preserving runway and focusing talent on … Read more