Omnichannel Orchestration

How IT Is Powering Digital Customer Experience Transformation

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IntroductionIT powers digital CX by building the data, AI, and platform foundations that turn every interaction into a personalized, consistent experience across channels in real time in 2025. Teams are standardizing on CDPs, DXPs, and omnichannel decisioning to orchestrate journeys, while AI agents and analytics automate support and marketing with human‑centric design principles. Core building … Read more

SaaS for E-Commerce Growth in 2025

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AI-driven SaaS is powering e-commerce growth in 2025 by making every step of the funnel data-driven and modular: hyperpersonalized merchandising, smarter pricing and promotions, headless/composable stacks for speed, and subscription models tuned for retention and LTV. The strongest results come from pairing AI recommendations and dynamic content with modern architecture (headless/composable) and flexible subscriptions to … Read more