SaaS Net Promoter Score (NPS): Why It Matters
Introduction Net Promoter Score (NPS) is a simple but powerful metric that measures customer loyalty—and for SaaS businesses, it’s a leading indicator for growth, retention, and recurring revenue. Here’s why NPS matters so much in the SaaS landscape. What is Net Promoter Score (NPS)? Why NPS Matters for SaaS Advanced NPS Use: Sentiment Analysis & … Read more