Role of AI SaaS in Customer Journey Mapping
AI‑powered SaaS is evolving customer journey mapping from static diagrams into a governed system of action. Modern platforms unify consented data into path graphs, detect moments that matter, forecast outcomes, and then execute only typed, policy‑checked actions—personalize, route, escalate, suppress, or update content—always with preview and rollback. Programs run to explicit SLOs (latency, lift, complaint … Read more