Churn is a symptom. Fix the upstream causes—slow time‑to‑value, weak adoption, misaligned pricing, and poor expectations—and churn falls. Use this end‑to‑end system to prevent churn, detect risk early, and save accounts with measurable playbooks. Make value unavoidable in the first 30 days Drive adoption and habit formation Detect risk early with meaningful health scores Operationalize … Read more
Retention is the most capital‑efficient growth lever in SaaS. Durable NRR comes from compressing time‑to‑value, building sticky habits, and removing friction long before renewal. Use this blueprint to systematize retention across product, success, support, and pricing. Make value unavoidable in the first 30 days Drive adoption and habit formation Build a proactive Customer Success motion … Read more
SaaS analytics is the operating system for growth. By unifying product usage, go‑to‑market, and financial signals, teams can pinpoint where value is created, predict risk and opportunity, and trigger the right actions at the right time. This guide lays out the data foundations, the analytics that matter, and the playbooks that translate insight into revenue. … Read more