product insights

How SaaS Companies Use AI for Customer Feedback

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AI lets SaaS teams turn messy, multi‑channel feedback into prioritized, evidence‑backed actions. The modern loop ingests feedback from everywhere, extracts aspects and sentiment per topic, clusters themes, links them to product and revenue impact, and then triggers bounded actions—doc updates, bug tickets, roadmap items, outreach—under clear guardrails. Operate with decision SLOs and measure cost per … Read more

How SaaS Companies Can Turn Support Tickets into Product Insights

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Introduction In SaaS businesses, customer support tickets are more than just a way to solve problems—they’re a goldmine of product insights. Every support request, bug report, or feature suggestion provides valuable information about how users interact with your product, what challenges they face, and where your platform can improve. By systematically analyzing support tickets, SaaS … Read more