receipts

The Evolution of SaaS Pricing in the Era of Microtransactions

by

SaaS pricing has shifted from “one plan fits many” to modular mixes of seats, usage, and microtransactions. Drivers: AI/compute costs vary per task, customers demand pay‑for‑what‑you‑use, and marketplaces normalize in‑product purchases. The winning pattern blends clear base entitlements (seats/governance) with granular, capped meters (events, jobs, tokens, minutes) and optional micro‑purchases for spikes—wrapped in transparent budgets, … Read more

How SaaS Platforms Can Build Trust with Transparency

by

Transparency isn’t a page on a website—it’s a product capability and an operating principle. SaaS platforms earn durable trust by making promises explicit, proving them with evidence, and giving customers continuous visibility and control. What customers want to see (and why it matters) The Transparency Stack (make it productized) AI Transparency (new trust frontier) Design … Read more

Why SaaS Platforms Should Offer Self-Service Support

by

Self‑service support turns “raise a ticket and wait” into instant answers, guided fixes, and transparent receipts—improving customer experience while reducing cost‑to‑serve. For SaaS, it’s not just a help center; it’s an in‑product system that resolves the top 60–80% of issues automatically and routes the rest with full context. Business outcomes What “great” self‑service looks like … Read more