Modern AI has upgraded SaaS chatbots from scripted FAQ trees into evidence‑grounded agents that understand intent, fetch the right facts, take safe actions, and know when to escalate. The winning stack combines permissioned retrieval over product docs and policies, strong intent/routing, tool‑calling for real tasks (reset password, modify order, update billing), and guardrails for privacy … Read more
AI is turning legal research from keyword hunts and manual synthesis into an evidence‑grounded decision layer. Next‑gen platforms retrieve from authoritative sources with strict jurisdiction filters, verify authority status, and produce cited analyses and drafts—while exposing governance for privilege, residency, and audit. The winners pair retrieval‑grounded generation, authority validation (Shepardize/KeyCite‑style), structured outputs (issues, rules, application), … Read more