Retrieval‑grounded assistance

AI chatbots can move Customer Success from reactive tickets to proactive, outcome‑driven assistance. The most effective bots are retrieval‑grounded, act inside the product with policy‑safe tool‑calls, personalize by role and lifecycle stage, and escalate cleanly to humans with full context. Operated with decision SLOs and cost discipline, they reduce time‑to‑value, drive adoption, and prevent churn—measured … Read more