How SaaS Can Use NPS Data to Improve Products
Net Promoter Score (NPS) can be far more than a vanity metric. When treated as a structured signal in a broader Voice‑of‑Customer system, it helps prioritize roadmap bets, fix onboarding and reliability gaps, and drive retention and expansion. The key is to enrich NPS with context, analyze themes rigorously, and close the loop with measurable … Read more