AI Chatbots in SaaS: Redefining Customer Engagement
AI chatbots in SaaS have evolved into full AI agents that resolve complex queries, take actions in connected systems, personalize at scale, and hand off seamlessly—turning support and engagement into always‑on, outcome‑driven experiences across channels.Platforms now blend autonomous resolution, agent assist, proactive outreach, and analytics so teams lift CSAT and conversion while cutting handle time and cost to serve. What’s changed How modern AI chatbots work Core capabilities that redefine engagement … Read more