SaaS With AI-Powered Smart Call Center Assistants
AI‑powered call center assistants augment agents with live recommendations, knowledge retrieval, and automated summaries, while emerging agentic systems can reason, decide, and take limited actions under guardrails to resolve issues faster and more consistently. The strongest stacks combine real‑time intent and sentiment detection with grounded answers and post‑interaction automation, improving handle time, first‑contact resolution, and … Read more