IntroductionIT powers digital CX by building the data, AI, and platform foundations that turn every interaction into a personalized, consistent experience across channels in real time in 2025. Teams are standardizing on CDPs, DXPs, and omnichannel decisioning to orchestrate journeys, while AI agents and analytics automate support and marketing with human‑centric design principles. Core building … Read more
AI‑powered SaaS is turning CRM from a passive system of record into an active, predictive teammate that unifies data, automates workflows, and guides humans to the next best action across sales, service, and marketing.Leaders are fusing generative AI, predictive analytics, and copilot experiences directly into CRM workflows, delivering real‑time insights, personalized engagement at scale, and … Read more
AI is turning travel from static listings and call‑center workflows into an evidence‑grounded system of action. Modern platforms personalize trip planning, generate and replan itineraries in real time, optimize prices and inventory by demand and context, automate guest service with retrieval‑grounded answers and safe actions, and mine reviews for improvements—while honoring privacy, safety, and regulatory … Read more