How SaaS Companies Can Turn Support Tickets into Insights
Introduction Support tickets aren’t just problems to be solved—they’re a goldmine of actionable insights for SaaS companies. Analyzing ticket data helps teams uncover bugs, UX gaps, and unmet customer needs, enabling product improvements, smarter support, and better growth strategies. How Support Tickets Drive Insights 1. Spot Patterns and Root Causes 2. Drive Product Improvements 3. … Read more